Customer Service

How can we help you?

Frequently asked question


The process can take three to five weeks, depending on the specifications of your order and on services like layout and design. Of course this process can be accelerated. For faster delivery, please contact us. On this page, we also provide a tool with which we can give you an indication of the duration of delivery.

The costs for thesis printing depend on your wishes such as print run, number of pages, extra services etc. If you request an offer from us, we will contact you to discuss the costs based on these wishes.

If you are making the thesis yourself, we need the files as a PDF. This is explained in our manual. Software and instructions are also available on our customer service page.

If you are interested in a layout, there are different specifications. Look at our layout page for the conditions and options.

Of course, you can. We reduce the PDF you submit to 81%, the thesis size of 17 x 24cm. Further details are provided in our manual.

With your order you will receive login details to our portal, where you can submit the files.

We also have our own WeTransfer channel you can use for sending documents > Wetransfer

We have a handy calculation tool for this on our customer service page > calculate spine width

We have various types of paper for the inside pages and cardboard for the cover. There are also various applications for embellishing the cover. Since the possibilities we offer are many, we have not shown all options in the offer request. If you want to be informed of all options, please contact us without obligations.

With the offer request you can also apply for our manual. Our standard paper types are included as examples. Some applications have been used on the cover of this manual.

You certainly can. On our layout page, you can view our packages.

During the process, you will receive a proof of the thesis. It comes as a paper proof as standard, which you can check for quality and content. In the event of urgent delivery or if you do not have the possibility of receiving a paper proof, we will send you a digital proof in PDF by e-mail. This aspect will be discussed and agreed when your order is planned.

The idea of the proof is that you can check it and make any changes necessary. The time you need for doing this properly is taken into account in the planning. After you have checked the proof, we look forward to receiving your approval for the final files.

After production, we pack the theses in handy boxes. These boxes are sent by an overnight courier. This courier collects the theses one working day before the delivery date agreed on. On the next day, he will deliver the theses between 9:00 a.m. and 5:00 p.m. The shipment is normally delivered to the University. This is more practical, as someone needs to be present during office hours.

If you want to register your book, an ISBN will be required. With this number, your book will be listed in a database that is recognised world-wide.

Please state this wish when you apply for the quotation for having your book printed. We will need some information from you in order to be able to submit the application. The costs for this ISBN application are €25, exclusive of 9% VAT.

If two or more people have their thesis printed by us, they will be eligible for a group discount. The discount percentage depends on the number of people in the group. Please contact us if you need any further information.

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